IGNITE is MLogic's very own auditing and consultation process. We provide our clients with a greater understanding of the systems they have at this point in time. As a result, it will help define the IT solutions they will need to prosper into the future.
The IGNITE service packages together, your network management, cloud services, and auditing and consultation processes - tailored to the needs of your company.
MLogic IGNITE provides a new level of customer engagement and network services management. Our Ignite service is designed to ensure your system is secure, stable, and performing well.
IGNITE is made up of 4 phases -
Phase 1: Audit
We have developed a best practices system standards template, from world leading vendors, and our own extensive experience in the field. MLogic will regularly audit your system and compare your audit with the standards template and identify any areas that need aligning. Regular auditing is key to out IT solutions offering.
Phase 2: Consultation
The 2nd component, is our vCIO (virtual Chief Information Officer) service. This is our way of keeping you informed of all things IT. We will discuss your personal IGNITE report and other items specific to your system. We also keep you updated on the latest in technology, and how these technologies may help your business grow. The consultation process is key to our relationship with our customers and as a result, ensures that you are kept well informed.
Phase 3: Implement
After the auditing and consultation phase, MLogic will implement changes that are proposed and accepted. The changes are implemented by the Professional Services team and communicated to the client and vCIO. All changes are tested and documented so the information is available to client and vCIO for the next IGNITE process.
Phase 4: Support
The final stage of the IGNITE process is the support of the system. vCIO and Professional Services team communicate changes to the helpdesk and provide documentation and information required to support the system. This allows for quick and efficient resolution of issues and an increase in productivity for the clients business.
For more information on our Next-Gen Managed IT Solutions with IGNITE - Contact Us