MLogic Managed Services
MLogic IGNITE – The game-changer in Managed Services
MLogic IGNITE provides a new level of customer engagement and network management.
Our Ignite service complements our managed services and has 2 phases, it is designed to ensure your system is secure, stable, and performing well. We have developed a best practises system standards template from leading vendors and from our own experience. We will regularly audit your system and compare your audit with the standards template and identify any areas that need aligning.
Our vCIO service is our way of keeping you informed of all things IT. Not only will we discuss the Ignite report and other items specific to your system, we will also keep you updated on the latest in technology and how these may help your business grow. The consultation process is key to our relationship with our customers and ensures that you are kept informed.
IGNITE is made up of 4 phases:
Phase 1: Audit
We have developed, a best practises system standards template, from world leading vendors, and our own extensive experience in the field. MLogic will regularly audit your system and compare your audit with the standards template and identify any areas that need aligning.
Phase 2: Consult
The 2nd component, is our vCIO (virtual Chief Information Officer) service, this is our way of keeping you informed of all things IT. Not only will we discuss your personal IGNITE report and other items specific to your system, we will also keep you updated on the latest in technology and how these technologies may help your business grow. The consultation process is key to our relationship with our customers and ensures that you are kept well informed.
Phase 3: Implement
After the auditing and consultation phase, if changes are proposed and accepted, the changes are implemented by the Professional Services team and communicated to the client and vCIO. All changes are tested and documented so the information is available to client and vCIO for the next IGNITE process.
Phase 4: Support
The final stage of the IGNITE process is the support of the system. vCIO and Professional Services team communicate changes to the helpdesk and provide documentation and information required to support the system. This allows for quick and efficient resolution of issues and an increase in productivity for the clients business.
