MANAGED IT SERVICES

Managed IT Services

MANAGED IT SERVICES

Managed IT Services

MLogic Managed IT Services is based on having a comprehensive understanding of your business and its processes. We take a partnership approach to our relationship with customers and as a result will remove the time consuming day to day management of IT. We understand that not all businesses are the same, so we offer a personalised, and secure approach that allows us to tailor solutions to meet your individual IT needs.

Managed IT Services

Our Managed IT Services will provide you with a fixed cost, personalised support solution, carried out by experienced engineers. Your systems are monitored 24/7 and as a result, we ensure that your systems are kept in optimal condition. With any potential threat or issue resolved before impacting your staff. Our easy to use, web based ticketing system will keep you informed on the status of any issues, and due to our processes we will ensure you are always kept in the loop.
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MLogic IGNITE

MLogic has taken Managed IT Services to new heights with the introduction of its IGNITE services. It is no longer enough, to simply monitor your network and sort issues as they arise. (At least it’s not enough for us). MLogic will audit your system on a regular basis and create a report that identifies areas of the network that are not compliant with best practise. With necessary and ongoing updates and changes to software and devices, networks can develop incompatibilities. Our process will quickly identify these, and as a result highlight areas of potential improvement to your systems. Our vCIO will then sit down with you, so you are fully informed, and together we will make sure your system is always secure, stable, and performing well.
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100% Australian Based Helpdesk Services

MLogic's Managed Services foundation is its helpdesk. We will always use local helpdesk staff and will never outsource to offshore organisations. We operate a dedicated service delivery team that provides a greater level of service. Our web-based ticketing system makes it easy for you to create and track your support requests, and so, you will be kept up to date with the status of your request at regular intervals. IT Solutions
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Reporting

MLogic can provide scheduled monthly reporting for a range of information. We can report on SLA (Service Level Agreement) performance; patch status of your servers and workstations, network performance, and much more. On demand reports for hardware and software inventory are also available. MLogic reporting is designed to provide you with complete visibility of your IT network, because we understand this is important to any business.IT Support
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